Published April 1, 2026 · Volero Research
We surveyed 120 knowledge workers across engineering, sales, and support teams to understand how much time is lost searching for internal information — and what the best teams do differently.
4.2 hours/week
Average time knowledge workers spend searching for internal information
67%
of respondents said outdated documentation caused at least one significant error in the past quarter
3.1x
faster resolution time for teams using proactive knowledge surfacing vs. manual wikis
Online survey of 120 knowledge workers at companies with 10–500 employees, conducted March 2026. Respondents were recruited via LinkedIn and screened to confirm they use at least one internal documentation tool.